Refund policy

REFUNDS, RETURNS & RIGHT OF WITHDRAWAL

At Al Assim, we encourage customers to carefully review product descriptions, measurements, colours, and specifications before placing an order.

 

HYGIENE & PERSONAL WEAR ITEMS

For health protection and hygiene reasons, many of our products are designated as Final Sale and are not eligible for return through our self-service returns portal.

This includes, but is not limited to, niqabs, hijabs, khimars, jilbabs, gloves, and other personal wear items intended to be worn in close contact with the face, head, or body.

These products are not eligible for return once they have been opened, worn, tried on, used, or where any protective packaging or hygiene seal has been removed, in accordance with applicable consumer protection laws.

If you believe your order qualifies for an exception under applicable law, please contact us directly at contact@al-assim.com so we can review your request individually.

 

 

CHANGE OF MIND

Except where required by applicable consumer protection law, we do not accept returns or exchanges for change of mind.

Where a statutory right of withdrawal applies, eligible customers may submit a cancellation or withdrawal request through their customer account during the applicable period or contact us directly if they believe they qualify for an exception under applicable law.

 

EU CUSTOMERS

Customers located within the European Union may have statutory consumer rights, including a right of withdrawal under applicable consumer protection laws. Certain products may be exempt from this right where permitted by law, including goods supplied for health protection or hygiene reasons.

Where a statutory right of withdrawal applies, customers may submit a request through their Shopify customer account or contact us directly if they believe they qualify for an exception under applicable law.

 

 

DAMAGED, FAULTY OR INCORRECT ITEMS

All items undergo quality checks before dispatch.

If you receive an incorrect item or believe your item is faulty upon arrival, please contact us within 48 hours of delivery at:

contact@al-assim.com

Please include:

Your order number

A description of the issue

Clear photographs showing the problem

Claims submitted after the item has been worn, washed, altered, or used may not be accepted.

 

DELIVERY

All orders are dispatched using tracked shipping services.

We are not responsible for damage occurring after delivery has been successfully completed.